Seepark Thun

Publication details & Legal information

Publication details


Hotel Seepark Thun
3602 Thun

Concept, web design and production

Positioner SA, Lugano
Via Stazione 32
6592 S. Antonino


Christoph Grünig
2501 Biel


valérie burnier communication gmbh
Klostergässli 30
3800 Matten b. Interlaken

Caption external pictures


Lake Thun & Surrounding area
Zentrum Paul Klee Bern: Hans Schürmann
Kirche Scherzligen: Willy Vogelsang, Münsingen

Events in the region
Thunfest: ©ManuelLopez

Legal information

This website of the Congress Hotel Seepark Thun is intended solely for the purposes of information. No liability whatsoever is accepted for the correctness and completeness of the content. The website and its content may be modified at any time. Copyright for the entire content of this website is held by the Congress Hotel Seepark Thun.

Privacy Policy

Effective: July 2023

Hotel Seepark, Seestrasse 47, CH-3602 Thun (Switzerland) operates the Hotel Seepark as well as the website and is therefore responsible for the collection, processing and use of your personal data and for processing data in compliance with the applicable data protection regulations.

Your confidence is important to us. Therefore, we are taking the subject of data protection seriously and are mindful of providing appropriate security. Of course, we observe the legal regulations of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TA) and other data protection provisions that may be applicable under the laws of Switzerland or the EU, particularly the General Data Protection Regulations (GDPR).

Please take note of the information provided below to ensure that you understand what personal data we are collecting from you and for what purpose. The address of our data protection representative in the EU is as follows:

VGS Datenschutzpartner GmbH
Am Kaiserkai 69
20457 Hamburg

A. Data processing in connection with our website

1. Visits to our website

When visiting our website our servers temporarily store every access in a log file. In doing so, the following technical data is recorded without any action on your part, as is standard in any connection with a web server, and stored until it is automatically deleted no later than after six months:

The purpose of collecting and processing such data is to enable the use of our website (establishing a connection), to ensure permanent system security and stability, to enable the optimisation of our Internet services, and for internal statistical purposes. This is our legitimate interest in the processing of data within the meaning of Art. 6 (1) letter f GDPR.

Furthermore, the IP address together with the other data is analysed for purposes of investigation and protection in case of attacks on the network infrastructure or other unauthorised use or misuse of the website, and if needed, for identification in connection with criminal proceedings and for civil and criminal proceedings against the applicable users. This is our legitimate interest in the processing of data within the meaning of Art. 6 (1) letter f GDPR.

2. Use of our contact form

You have the option to use a contact form in order to contact us. We require the following information for this:

We use this data, and any data you voluntarily provide, only to enable us to provide the best possible and personalised response to your inquiry. Therefore the processing of such data is required within the meaning of Art. 6 (1) letter b GDPR to take pre-contractual measures and it is our legitimate interest in accordance with Art. 6 (1) letter f GDPR.

3. Registration for our newsletter

On our website you have the option to subscribe to our newsletter. This requires registration. In order to register, the following data must be provided:

The above data is necessary for data processing. In addition, you may voluntarily provide other data (date of birth and country). We process this data only to personalise the information and offers sent to you and to better match your interests.

With the registration you are granting us your consent to process the provided data in order to periodically send our newsletter to the address you indicated and for the statistical analysis of the user behaviour and the optimisation of the newsletter. This consent constitutes our legal basis within the meaning of Art. 6 (1) letter a GDPR for processing your e-mail address. We are authorised to contract third parties for the technical handling of promotional activities and we are authorised to disclose your data for this purpose (cf. clause 13 below).

A link is provided at the end of every newsletter by means of which you may unsubscribe from the newsletter at any time. When you unsubscribe, you may voluntarily tell us the reason for doing so. After you have unsubscribed, your personal data for forwarding the newsletter will be deleted. Further processing will occur in anonymised form only to optimise our newsletter.

4. Opening a customer account

To make a booking on our website, you can act as a guest or open a customer account. When you register for a customer account, we will require the following data:

This and other data you may voluntarily provide (e.g. company name, date of birth) is collected to provide you password-protected direct access to your basic data that we have stored. Therein you can view your earlier and current bookings and manage or change your personal data.

The legal basis for processing the data for this purpose is the consent you have granted in accordance with Art. 6 (1) letter a GDPR.

5. Booking on the website, by correspondence or by telephone

If you make a booking, either via our website, by correspondence (e-mail or letter) or by telephone, we require the following data to perform the contract:

We use this and other information you may voluntarily provide (e.g. expected arrival time, vehicle license plate number, preferences, comments, date of birth) only to perform the contract, unless otherwise stipulated in this Privacy Policy or unless you have granted your separate consent. The data will be processed by name in order to record your booking as requested, to make the booked services available, to contact you in case of uncertainties or problems, and to ensure the correct payment.

The legal basis for data processing for this purpose is the fulfilment of a contract in accordance with Art. 6 (1) letter b GDPR.

6. Cookies

Cookies help in many ways to make your visit to our website easier, more convenient and more practical. Cookies are information files that your web browser automatically stores on the hard disk of your computer when you visit our website.

We are using cookies, for example, to temporarily store the services you select and the data you enter when filling in a form on our website. As a result, you will not have to repeat the input when you access another subpage.

Cookies may also be used to identify you as a registered user after you register on the website without having to log in again when you access another subpage. Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are saved to your computer or that a message appears every time you receive a new cookie. The following webpages explain how to configure the most common browsers for the processing of cookies:

Deactivating cookies may result in preventing you from using all of the functions of our website.

7. Tracking-Tools

a. General information

For the purpose of arranging our website as needed and to continuously optimise it, we are using the web analysis service of Google Analytics. In this context, pseudonymised user profiles are established and small text files stored on your computer (“cookies”) are used. The information generated by the cookie regarding your use of this website is transferred to the servers of the providers of the services, where they are stored and processed for us. Therefore, in addition to the data listed in clause 1, we may also receive the following information in some cases:

The information is used to analyse the use of the website, to establish reports about the website activities and to provide other services related to the use of the website and the Internet for purposes of market research and the arrangement of this website as needed. This information may also be transferred to third parties if required by law or if third parties have been contracted to process this data.

b. Google Analytics

The provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc., domiciled in the USA. Prior to the transfer of the data to the provider, the IP address is abbreviated by activating the IP anonymisation feature (“anonymizeIP”) on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymised IP address transferred by your browser in connection with Google Analytics will not be associated with other data from Google. Only in exceptional cases will the full IP address be transferred to a server of Google in the USA and abbreviated there. Further information about the web analysis service we use is provided on the website of Google Analytics. Instructions on how you can prevent the processing of your data by the web analysis service is provided at

B. Data processing in connection with your stay

8. Data processing to comply with the legal reporting obligations

Upon arrival at our hotel, we may need the following information from you and the individuals traveling with you:

This information is collected to comply with the legal reporting obligations arising, in particular, from the laws governing hotel and restaurant businesses or from policy law. To the extent we are obligated according to the applicable regulations we will forward this information to the responsible police authorities.

Compliance with the legal requirements is our legitimate interest within the meaning of Art. 6 (1) letter f GDPR.

9. Recording of services received

If you obtain additional services in connection with your stay (e.g. use of the mini-bar or pay TV) such service and the time the service is obtained will be recorded by us for invoicing purposes. The processing of this data is required within the meaning of Art. 6 (1) letter b GDPR to perform the contract with us.

C. Storage and sharing of data with third parties

10. Booking platforms

If you make bookings via a third-party platform we will receive a variety of personal information from the respective platform operator. Generally, this involves the data listed in clause 5 of this Privacy Policy. In addition, inquiries regarding your booking may also be forwarded to us. Such data will be processed by name in order to record your booking as requested and to make the requested services available. The legal basis for data processing for this purpose is the fulfilment of a contract in accordance with Art. 6 (1) letter b GDPR.

Finally, we may be notified by the platform operators about disputes in connection with a booking. In some cases we may also receive data regarding the booking process, which may also include a copy of the booking confirmation as proof of the actual booking. We process such data to safeguard and enforce our claims. This is our legitimate interest within the meaning of Art. 6 (1) letter f GDPR.

Please also note the information on data protection of the respective provider.

11. Central storage and data linkage

We store the data listed in clauses 2-5 and 8-10 in a central electronic data processing system. The data concerning you will be systematically recorded and linked to process your bookings and to perform the contractual services. To do so, we are using software from Oracle Software (Schweiz) GmbH, Täfernstrasse 4, CH-5405 Baden-Dättwil. The processing of such data in connection with the software is based on our legitimate interest in a customer-friendly and efficient customer data management within the meaning of Art. 6 (1) letter f GDPR.

12. Retention period

We store personal data only as long as required to use the above-mentioned tracking services and for further processing related to our legitimate interest. Contractual data will be retained longer as this is required according to legal retention obligations. Obligations requiring us to retain data arise from regulations of the reporting laws, accounting laws and tax laws. According to these regulations, business communications, closed contracts and booking documents must be retained for up to 10 years. If such data is no longer required to provide services to you, the data will be blocked. This means that the data may then only be used for purposes of accounting and for tax purposes.

13. Disclosure of data to third parties

We will disclose your personal data only if you have given your specific consent, if we are legally obligated to do so, or if necessary to enforce our rights, particularly to enforce claims from the contractual relations. In addition, we will disclose your data to third parties to the extent required in relation to the use of the website and the performance of the contract (even outside the website), specifically to process your bookings.

One service provider to whom the personal data collected via the website will be disclosed and who has or may have access to it is our web host iWay AG, Badenerstrasse 569, CH-8048 Zurich. The website is hosted on servers located in Switzerland. The data is transferred for purposes of providing and maintaining the functionalities of our website. This is our legitimate interest within the meaning of Art. 6 (1) letter f GDPR.

Finally, if you pay by credit card through the website, we are forwarding your credit card information to the issuer of your credit card and to the credit card acquirer. If you choose to pay by credit card you will be asked to enter all necessary information. The legal basis for providing the data to third parties is the fulfilment of a contract according to Art. 6 (1) letter b GDPR. Regarding the processing of your credit card information by such third parties, we also urge you to read the general terms and conditions of business and the privacy policy of the issuer of your credit card.

Concerning the disclosure of data to third parties, please also note the information provided in clauses 7-8 and 10-11.

14. Transfer of personal data to foreign countries

We are also authorised to transfer your personal data to third parties (contracted service providers) in foreign countries for purposes of data processing as described in this Privacy Policy. Such third parties are obligated to comply with data protection to the same extent as we are. If the level of data protection in a particular country does not correspond to the level in Switzerland or in Europe, we will contractually ensure that the protection of your personal data corresponds to that in Switzerland or in the EU at any time.

D. Additional information

15. Right to information, correction, deletion and limitation of processing; right to data portability

You have the right to request and receive information about the personal data we have stored about you. Additionally, you have the right to have incorrect data corrected and the right to have your personal data deleted to the extent that this is not in conflict with statutory retention obligations or a legal justification permitting us to process the data.

You also have the right to reclaim the data you have provided to us (right to data portability). Upon request, we will also provide the data to a third party of your choice. You have the right to receive the data in a commonly used file format. For the above purposes you can contact us at the following e-mail address: At our discretion, we may ask for proof of identity before processing your requests.

16. Data security

We are using appropriate technical and organisational security measures to protect the personal data we have stored about you against manipulation, partial or complete loss and against unauthorised third-party access. Our security measures are continuously upgraded in accordance with technical developments.

You should always treat your access data confidentially and close the browser window when you have completed the communication with us, particularly if you share the computer with others.

We also take our in-house data protection very seriously. Our employees and the service providers we contract are bound to secrecy and to comply with the data protection regulations.

17. Notice regarding data transfer to the USA

For the sake of completeness, we wish to point out to any users residing or domiciled in Switzerland that surveillance measures by US authorities exist in the USA, which generally enable the storage of all personal data of any individual whose data was transferred from Switzerland to the USA. This occurs without differentiation, limitation or exception based on the objective pursued and without any objective criteria restricting access by the US authorities to the data and their subsequent use to very specific, strictly limited purposes that would justify an intervention related to both the access to such data and their use. Please also note that the affected individuals in Switzerland have no legal remedies in the USA that would allow them to obtain access to the data concerning them and to bring about their correction or deletion and that there is no effective judicial relief against general access rights of the US authorities. We are explicitly informing the affected individuals of this legal and factual situation to allow them to make an appropriately informed decision regarding their agreement to the use of their data.

We are hereby informing users residing in an EU member state that the USA from the point of view of the European Union – due to the issues mentioned in this paragraph, among other things – do not have a sufficient level of data protection. To the extent we have explained in this Privacy Policy that recipients of data (such as Google) are domiciled in the USA, we will ensure, either by contractual regulations with these companies or by ensuring the certification of such companies under the EU-U.S. or Swiss-U.S. Privacy Shield, that your data is protected at an adequate level by our partners.

18. Right to complain to a supervisory authority for data protection

You have the right to complain to a supervisory authority for data protection at any time.


Effective: 19th July 2023